TERMS OF SERVICE
Acceptance of Terms: By accessing or using Hot Buttered Soul (the "Site"), you agree to be bound by these Terms of Service, as well as our Privacy Policy.
User Conduct: You agree to use the Site only for lawful purposes and in a manner that does not infringe upon the rights of others, including Hot Buttered Soul's intellectual property rights. You further agree not to use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site.
Age Requirement: Hot Buttered Soul is intended for use by individuals who are 18 years of age or older. If you are under 18, you may use the Site only with the involvement of a parent or guardian.
Intellectual Property: The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio) are owned by Hot Buttered Soul and are protected by copyright, trademark, and other intellectual property or proprietary rights laws.
User Content: Hot Buttered Soul may allow users to submit or post content, such as reviews or comments, on the Site. By submitting or posting any content on the Site, you grant Hot Buttered Soul a non-exclusive, perpetual, royalty-free, worldwide license to use, copy, modify, publish, and distribute the content.
Disclaimer of Warranties: The Site and its contents are provided "as is" and without warranty of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Limitation of Liability: Hot Buttered Soul shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use the Site or its contents, even if Hot Buttered Soul has been advised of the possibility of such damages.
Indemnification: You agree to indemnify and hold harmless Hot Buttered Soul and its affiliates, officers, agents, and employees from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your use of the Site or violation of these Terms of Service.
Modification of Terms: Hot Buttered Soul reserves the right to modify these Terms of Service at any time without notice. Your continued use of the Site after any such changes shall constitute your acceptance of the modified Terms of Service.
Governing Law and Jurisdiction: These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas, without giving effect to any principles of conflicts of law. Any legal action or proceeding arising out of or in connection with these Terms of Service shall be brought exclusively in the state or federal courts located in Houston, Texas.
PRIVACY POLICY
Information We Collect: Hot Buttered Soul may collect personal information from users, such as name, email address, mailing address, phone number, and payment information when making a purchase on the Site. We may also collect non-personal information, such as IP address, browser type, device type, and operating system.
How We Use Your Information: Hot Buttered Soul may use your personal information to process orders, communicate with you about your order, send you promotional emails or newsletters, respond to your customer service requests, and improve the Site's content and functionality.
Sharing Your Information: Hot Buttered Soul will not sell, trade, or rent your personal information to third parties. We may share your information with our third-party service providers who help us operate the Site and process orders, but only to the extent necessary for them to perform their functions.
Cookies and Similar Technologies: Hot Buttered Soul may use cookies and similar technologies to enhance your user experience, personalize your content, and track usage of the Site. You can disable cookies through your browser settings, but this may limit certain features and functionality of the Site.
Security: Hot Buttered Soul takes reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no transmission of data over the Internet or any other network can be guaranteed to be 100% secure.
Links to Third-Party Sites: The Site may contain links to third-party sites that are not owned or controlled by Hot Buttered Soul. We are not responsible for the privacy practices or content of these sites.
Children's Privacy: Hot Buttered Soul does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will delete such information immediately.
Changes to Privacy Policy: Hot Buttered Soul reserves the right to modify this Privacy Policy at any time without notice. Your continued use of the Site after any such changes shall constitute your acceptance of the modified Privacy Policy.
Contact Us: If you have any questions or concerns about this Privacy Policy, please contact us at creative@hbsmktg.com.
REFUND OF SERVICES POLICY
Refund Policy: Hot Buttered Soul strives to provide high-quality creative services to our clients. If for any reason you are not satisfied with our services, we offer a refund as follows:
If the client cancels the project before work has begun, Hot Buttered Soul will refund the full amount paid by the client.
If the client cancels the project after work has begun, Hot Buttered Soul will refund a prorated amount based on the percentage of work completed.
If the client is not satisfied with the quality of the work, Hot Buttered Soul will make reasonable efforts to revise or redo the work to the client's satisfaction. If Hot Buttered Soul is unable to satisfy the client, a refund may be offered at Hot Buttered Soul's discretion.
Eligibility for Refund: To be eligible for a refund, the client must make a refund request in writing within 10 days of the project's completion. The request must include a detailed explanation of the reasons for the refund request.
Payment: Refunds will be processed within 30 days of Hot Buttered Soul's receipt of the refund request. Refunds will be made to the original payment method used by the client.
Exceptions: Hot Buttered Soul reserves the right to refuse a refund in the following circumstances:
The client violates Hot Buttered Soul's Terms of Service or any other applicable agreement or policy.
The client fails to provide necessary feedback or information in a timely manner, which may delay or prevent the completion of the project.
The client changes the project requirements or scope after work has begun, which may require additional time or resources.
The client has already approved the work, and then requests a refund without any new or additional information or feedback.
Changes to Refund Policy: Hot Buttered Soul reserves the right to modify this Refund Policy at any time without notice. Your continued use of our services after any such changes shall constitute your acceptance of the modified Refund Policy.